Return & Exchange Policy

If you are not completely satisfied with your purchase, you can return it to us within 10 days from the date your order was originally received.   Because we are a boutique and an alternative size of your item may not be available we happily will provide you a store credit for a new purchase. Please note that customers will be responsible for the return shipping cost.  A store credit will be processed within approximately 5 to 10 business days after we receive your return. All purchases that were made from online can be returned to our brick and mortar store.

Items must be unworn, unwashed, un-altered in any way and are in its original condition. No smoke, or pet hair remnants. Your package must include the original order invoice.


Please send all returns to:

The Boutique At Salon Rootz

Attn: Returns Department

3725 Medina Rd-Ste 116

Medina OH 44256